Midstate Basement has been awesome and we are so happy we decided to have them do work for us. Courtney was wonderful to coordinate with over the phone. They were able to bump us up 3 months early for our sump pump installation. The guys who came to work at the house for two days ( Daniel, Devin, and Jason) were so nice, considerate, and accommodating to all my many questions and concerns. I would recommend them without a doubt.
I am pleased with my experience working with Midstate Basement Authorities. Travis and his crew were friendly and polite. They were punctual, worked hard and overcame many obstacles that this house presented. They kept me informed along the way of challenges, change of plans and progress.
Our experience was excellent from start to finish. They first were the only company we reached out to who responded via email and phone within a couple hours. They continued to be responsive throughout the whole process. We had a consultation with Bill who was extremely knowledgeable and offered us multiple solutions to the issues we were facing with our basement. He listened to our goal and came up with a plan that fit our needs exactly, providing a quote within a couple minutes. The work done was incredible; Steve and Tyler did a fantastic job! I believe our basement was likely their worst nightmare as we had constant running water they had to contend with. They ran into many unforeseen issues with our basement due to its age and water, but they found a solution to each one of them. They never strayed from the agreed budget or time commitment, even though I'm sure the water and extra issues could have increased that cost easily. Their whole team was knowledgeable, polite, and great at what they do! No more flowing water in the basement and now we have the peace of mind that it won't flood with the setup they put in place. Highly recommend them!
My basement was flooding during rainfall and something needed to be done. I was a little apprehensive about spending the money to add a french drain and a sump pump but I am ultimately glad I did. Mark and Connor did a great job and stayed professional throughout the project. They worked hard and finished strong. The sump pump and french drain seem to have completely remediated my issues.
I have lived in an old Greek Revival in Jacksonville for the past 33 years. For all those years my basement has been a pathway for ground water heading to Cayuga Lake. It varied from very damp to extremely wet, depending on the season. As you can imagine mold and mildew have been a way of life. I invited Eric to come and see what he could do to help my situation. He made it seem pretty simple, just install a perimeter drain that emptied into a new sump pit and pump it outside. We then went the extra step and had him encapsulate the floor and walls with a moisture barrier. The crew doing the work was very polite and professional and finished in just a few days. I now am using my basement for things that I was unable to before, like basic storage. And my whole house is less damp and that lingering mold smell is gone. It has been a dramatic and long over due upgrade to my house, and I couldn`t be happier. If you have moisture problems in your basement I highly recommend Eric and Midstate Basements.
Steve from Midstate was terrific. He was very responsive, thoughtful, and hard working. He arrived on time, answered all our questions, and we couldn't be more satisfied with his work (basement waterproofing). Thank you, Steve!
I was incredibly fortunate to have found Midstate Basement Authorities for a rather large job that I had for a home that was about to be sold. With foundational reinforcement needed under the main porch area, a condensed timeframe, and some snow still on the ground, Eric and his team worked me into their busy schedule and just did an incredibly professional job. For me, its easy to write this type of review given my experience with his firm and their dedication to both quality and customer experience. So much in fact, that I made sure that my realtor had Eric's information for future needs that may arise for him/his clients. For homeowners truly looking for a reputable company to do this type of work, Midstate Basement Authorities Inc. is the best you could hire.
I realized that my sill beam had rotted away under part of my house, so I gave them a call to come take a look. They were originally booked out, but ended up having an opening two and a half weeks sooner, and squeezed me in. On top of that, they were able to come out a couple of hours earlier than expected (of course asking if that was okay first, which is certainly was). Don came out and took a look, and it turned out that they wouldn't be able to address my specific situation, but he was more than happy to give me some information about what was going on )which happened to line up with what I expected) and who to contact to get it fixed. He was also willing to spend a couple of minutes talking about what getting the job would look like, confirming my suspicion of more than likely needing to accommodate access to the issue for the inside. He thought he was giving me bad news, but this actually just confirmed what I had already been expecting, and helps my wife and I plan better for it when we do end up getting it repaired. Over all, I would definitely work with them in the future if I have a problem that they specialize in. They were incredibly accommodating, friendly, professional, and super informative. I will definitely be recommending them, and calling them myself in the future for basement waterproofing (once my original issue is fixed)! If not for the age of my house, we would be working with them for the original repair.
When we bought our home the inspector missed some key issues, like part of the basement having caved in. Midstate fixed that and put in a new drainage system. I never saw any group of people work as hard nor as diligently as them. They worked nonstop and did an amazing job. They also encapsulated a large crawl space and what a difference it makes. I would highly recommend them.
Basement had only jacks holding up the house, and they were deteriorating and failing. I had gotten a couple other quotes but Mid State had the best reviews, were far more focused on my concern, more professional, better rating with the Better Business Bureau and the pricing was about the same across the board. Everyone I had contact with there and at my home was GREAT! Friendly, patient, courteous. Had some additional concerns after and they came back out and addressed, didn’t make it difficult, just took care of things. Thanks so much MidState!
I've worked with Midstate 3X in the last 1.5 years and they're level of customer service, quality of workmanship, punctuality + professionalism is unmatched. You get what you pay for! I would recommend them for anything basement related without hesitation!
Jake and his guys were terrific! They knew what the plan was and were hard workers. The job was in a low clearance basement that was wet and they completed the new drainage job quickly and professionally. Very responsible and great to communicate with. My basement is now dry and they cleaned up the work area and more! Shawn did the estimate and he was very nice and not pushy and answered any questions. Cynthia works in the office and was great to work with too. Everyone was personable and easy to work with. Great job and I highly recommend Midstate Basement Authorities!
Midstate was amazing from the first time I called. Was very impressed with how quick they came to do an estimate. Steve did a great job repairing a section of my basement wall and explaining everything.
Midstate Basement Authorities, and Bill and Don, were helpful and professional. Midstate is a friendly, professional, and affordable option. They are a great option for your home repair needs! Highly recommend.
I called Midstate when I had water issues in my basement and was genuinely surprised when the told me they could fix the issue without digging out my foundation and for much less money that what I was expecting. Eric was very patient with my questions and my anxiety about lifting up the fuel tank that is housed there. They scheduled and then completed the work quickly, with minimal impact on me. The customer care follow-up has exceeded expectations too.
This team was awesome! They made our basement crawl space air tight, installed a dehumidifier and fixed our sub-pump. They went above and beyond, fixing a water leak and even killing mice! I can't say enough good things.
The team at Midstate Basements was EXCEPTIONAL, from the folks in the office, the guys who did the estimate, and the crew that completed the work!! They went out of their way to make the scheduling work, and when the team arrived at my home I was very impressed with their professionalism and patience. They walked me through the project, explained all the steps, and answered all my questions. Then they made sure I was totally comfortable with the plan for the job. Very thorough. I was not home while the work was performed. But when I arrived home I was amazed at how clean and finished they left the job site. The sump basin in the basement was installed perfectly. Our project required 80 feet of drainage line dug through our garden and across my front lawn. I was absolutely amazed at how great this looked when I got home to inspect the work. They removed and replaced everything in the garden like you wouldn’t even know they dug it up. And the line across the front yard was fully prepped and just ready for some grass seed. The sump pump is working great and the basement is dry as a bone. No problems whatsoever, and I would highly recommend the team from Midstate Basement to help anyone with a wet or flooded basement. Great and professional crew and VERY customer focused!!! Thank you, Midstate Basement!!!
We had a great experience with Midstate. Had our stone basement repointed, an erosion issue @ the corner if our foundation fixed, & a new sidewalk put in. They were very knowledgeable & professional throughout our entire project. Will definitely be calling them for future projects.
Midstate Basement did foundation work for our upcoming renovation project. Eric Leach and all of his employees who worked with us were professional, polite, and completed the project quickly. I definitely recommend Midstate for any of your foundation or basement needs.
I had Midstate Basement Authorities do an install on a dehumidifier for my basement. Initially, I contacted them for a free estimate because our basement was very damp and we were looking to finish it. I didn't know what to expect, but was prepared for them to recommend significant dirt work for drainage, etc. I was pleasantly surprised when Don told me that a commercial dehumidifier would solve my problems for much less than I expected. We decided to go with MBA rather than buying and installing one ourselves because they were so straightforward an honest, they're local, and they stand behind their work. Adam was great when he came out to do the install. He explained the system to me and answered all my questions. After he got it set up, he stuck around to ensure it was functioning. He also offered some simple suggestions that will help keep the moisture down around our foundation. Everyone on the team, from those at the office to those that came out to do the estimate and install, were friendly, honest, and easy to work with. I would gladly recommend them to anyone looking for a solution for a wet basement.
This company has literally changed our quality of life. They've come twice for two different parts of our basement. We began with a wet basement and a smelly house, and now thanks to encapsulation and multiple sump pumps, we have a dry basement and good air quality. Across the spectrum including initial contact, administrative staff, engineers, and the team on-the-ground, every single employee has been personable, kind,, and good-natured. But we especially give kudos to the team who does the truly filthy, daunting physical labor; to a person, they are amazingly energetic and hard-working. The company seems well-managed and responsive throughout the process -- from giving us a quote, scheduling, to project completion. They make the whole messy process go seamlessly. We enjoy working with them and are grateful for the resources they provide.